Privacy policy for AH Technical Services, last updated October 2026. This privacy policy explains what personal information we collect when you visit ahtechnicalservice.com, contact us or book a service, how we use it and the choices you have. By using our website or services, you agree to the practices described in this privacy policy.
Privacy Policy: Who We Are
AH Technical Services is a home maintenance company based at Office No. 202, Aisha Adel Saleh Suleiman Building, Morocco Street, Al Satwa, Dubai, UAE. We provide AC repair, plumbing, electrical, carpentry, painting and other maintenance services to homes and businesses across Dubai. For any question about this privacy policy, call or WhatsApp us on +971 52 866 8829 or use our contact page.
Information We Collect
We only collect the information we need to answer your enquiry and complete the job. This may include:
- Contact details such as your name, phone number, WhatsApp number and email address.
- Service details such as your address or community, the type of job, preferred visit time, and any photos or videos you send us of the problem.
- Booking and payment records such as quotes, invoices and the work carried out. We do not store full card details on our website.
- Website usage data such as pages visited, browser type, device type and approximate location, collected through cookies and similar tools.
How We Use Your Information
We use your information to reply to enquiries, schedule visits, send quotes and invoices, carry out the work, follow up on warranty or after-service questions, and improve our website and services. We may also contact you about a booking you have made. We do not sell your personal information, and we do not send marketing messages unless you have asked to hear from us.
WhatsApp, Phone and Contact Forms
Many customers contact us through WhatsApp. Messages sent this way are also handled under WhatsApp’s own terms, which you can read in the WhatsApp privacy policy. Details you send through the forms on our website are delivered to our team and used only to respond to your request.
Cookies and Analytics
Our website uses cookies to keep pages loading quickly and to understand how visitors use the site. Some of these tools may be provided by third parties such as Google; you can learn how Google handles data in the Google privacy policy. You can block or delete cookies in your browser settings, although some parts of the site may not work as expected.
Sharing Your Information
We share personal information only when it is needed to deliver the service, for example with a technician assigned to your job or a supplier delivering parts to your address. We may also share information when required by UAE law or a lawful request from authorities. Anyone we share information with is expected to keep it confidential.
How Long We Keep Data
We keep enquiry and booking records for as long as needed to provide the service, handle follow-up questions and meet legal, tax and accounting requirements. When information is no longer needed, we delete it or make it anonymous.
Keeping Your Information Safe
We take reasonable technical and organisational steps to protect your information from loss, misuse and unauthorised access. Our website uses a secure HTTPS connection. No method of sending data over the internet is completely secure, so we cannot guarantee absolute security.
Your Rights
You can ask us to tell you what personal information we hold about you, correct it, or delete it where we are not required to keep it. You can also ask us to stop contacting you. To make a request, contact us using the details in this privacy policy and we will respond within a reasonable time.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has sent us personal information, please contact us and we will delete it.
Photos, Videos and Property Details
When you send photos or videos of a fault, they may show parts of your home. We use them only to understand the problem, prepare a quote and bring the right tools and parts. We do not publish photos of your property on our website or social media without your permission, and we try to avoid capturing people or personal belongings in any pictures we take during a job.
Data Stored Outside the UAE
Some of the tools we use, such as email, messaging, cloud storage and website hosting services, may store data on servers outside the UAE. When this happens, we choose reputable providers and take reasonable steps so that your information stays protected in line with this privacy policy and applicable UAE data protection rules.
Marketing Choices
If you agree to receive service reminders or offers, for example a reminder that your AC is due for its next service, you can opt out at any time by replying STOP on WhatsApp or by telling our team. Opting out of marketing does not affect messages about a booking you have already made.
Links to Other Websites
Our website may link to other websites, such as social media pages, map services or suppliers. These websites have their own privacy practices, and we are not responsible for how they collect or use information. Please read their policies before sharing any personal details with them.
Contact Us About This Privacy Policy
If you have a question, concern or complaint about this privacy policy or about how we handle your personal information, please contact AH Technical Services by phone or WhatsApp on +971 52 866 8829, or visit our office in Al Satwa, Dubai. We will look into your request and reply as soon as we reasonably can.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes to our services or the law. The date at the top of this page shows when this privacy policy was last updated. Please also read our Terms of Service, which apply when you book a job with us.